Getting a new client through the door is the easy part. Getting them to come back is where most medspas lose money. Yeny Liscano, who runs her medspa in Miami Beach, fixed that with a rewards program built on her own brand.
Her own program, not a shared app
Yeny runs her loyalty program on loyhq. It lives under her own brand at her own web address, so her clients never see loyhq and never download an app. They tap a link, and their rewards are always one tap away. You can see her live portal here: yenyliscano.com/portal.
What actually brings clients back
Every visit earns points, and points turn into money off future treatments. A client who is close to a reward has a reason to rebook with Yeny instead of trying somewhere new. Referrals bring in their friends, and birthday and win-back messages go out on their own.
loyhq runs the rewards side of her business. Her booking and her client questions run on separate tools, so each part stays clean and simple.
In her words
“My clients keep coming back for the rewards, and it all runs under my own brand. I am impressed,” says Yeny Liscano.
A custom build for her medspa
Yeny got a custom build for her business. If you are in Miami Beach, you can visit her at 400 West 41st, Suite 506, Miami Beach, Florida 33140, or see her rewards portal at yenyliscano.com/portal.
Want the same for your medspa?
loyhq gives you your own rewards program, under your brand, for $199 a month with a 7-day free trial. Clients never download an app, and everything runs at your own web address.